Patient Information

  1. About the Clinic

    Surrey Hills Medical Centre is a fully accredited practice that is open 365 days a year and is committed to providing a high standard of medical care from our dedicated team of doctors, nurses and staff.

    Surrey Hills Medical Centre opened in 1905. It is one of the oldest continuously operating medical practices in Melbourne, and accordingly has a well established place in the local community.

    The practice is situated in Surrey Hills, which is surrounded by the suburbs of Canterbury, Camberwell, Mont Albert, Balwyn and Box Hill.

  2. Opening Hours

    Monday – Thursday 8am – 8pm
    Friday 8am – 7pm
    Saturday 9am – 2pm
    Sunday and Public holidays 10am – 2pm

    *May close earlier according to demand

    For more information, please call (03) 9836 1366.

  3. After hours care access

    Surrey Hills Medical Centre provides after hours GP medical care before 11pm via the After Hours GP Clinic that is situated at 36 Wellington Road, Box Hill . You can contact them on 8820 7500 to arrange an appointment.

    If you require an in home visit after 11pm please contact Doctor Doctor, our Medical Deputising Service on 13 26 60 to arrange a visit. You can also book online via their website www.doctordoctor.com.au.

  4. Fees

    Fees are payable at the time of consultation by cash or card.

    To make the Medicare claiming process easier for our patients we have installed Integrated Easyclaim Tyro terminals at reception.

    You simply swipe your debit or EFTPOS card through the Tyro terminal, select your account and enter your PIN. The Medicare rebate will then be deposited into your bank account in just 11 seconds.

    Our clinic policy is to Bulk Bill Pensioner Concession Card holders, Health Care Card Holders and children under the age of 16 years Monday to Friday between 10am – 4pm.

    Surrey Hills Medical Centre no longer directly invoices to Work Safe Insurance Companies, employers or TAC for your treatment.
    You will be asked to settle your account at the time of your treatment.

    You should be aware that the cost of treatment may be in excess of the amount Work Safe or TAC reimburse. If you have any questions or would like more information about this policy please talk to one of our reception staff.

    Please notify reception or your doctor if you have had a surgical procedure recently as this can affect Medicare claiming.

    Our fees are:

    Monday to Friday 8am-10am and 4pm – 6pm

    FEE REBATE
    Standard Consult (23)
    Adult $85.00 $37.05
    Child/Student/Pensioner $61.00 $37.05
    Long Consultation (36)
    Adult $130.00 $71.70
    Child/Student/Pensioner $101.00 $71.70

     

    Monday to Friday 10am – 4pm

    FEE REBATE
    Standard Consultation (23)
    Adult $85.00 $37.05
    Student $51.00 $37.05
    Child and Pensioner BULK BILLED
    Long Consultation (36)
    Adult $130.00 $71.70
    Student $91.00 $71.70
    Child and Pensioner BULK BILLED

     

    Monday to Friday 6pm – 8pm & Saturday before 1pm

    FEE REBATE
    Standard Consult (23)
    Adult $105.00 $37.05
    Child/Student/Pensioner $75.00 $37.05
    Long Consultation (36)
    Adult $150.00 $71.70
    Child/Student/Pensioner $118.00 $71.70

     

    Monday to Friday after 8pm, Saturday after 1pm, Sunday and Public Holidays

    FEE REBATE
    Standard Consultation (5020)
    Adult $127.00 $49.00
    Child/Student/Pensioner $101.00 $49.00
    Long Consultation (5040)
    Adult $172.00 $83.95
    Child/Student/Pensioner $146.00 $83.95
  5. Cancellation Policy

    As of the 1st of January 2017, patients who fail to attend or provide less than 2 hours’ notice to cancel their appointment may incur a fee of $60. This fee is not claimable through Medicare and must be paid in full before patients can re-book at the clinic.

  6. Waiting Times

    Our reception team are able to advise you of your waiting time when you arrive.

  7. Test Results

    At Surrey Hills Medical Centre it is policy for patients to contact us by phone for test results. Please phone reception after 10am Monday to Friday. If you would like to discuss results, please make an appointment with your doctor.

  8. Scripts/Referrals

    An appointment is recommended for repeat prescriptions and referrals. However; if you have attended the clinic recently you may request a repeat be provided without an appointment with the doctor; a fee will then be charged.
    It is unlawful for a GP to provide a back dated referral. They will not be provided under any circumstances. Backdating referrals can result in Medicare declining to pay Medicare benefits.
    If you are unsure whether a referral is still valid, please speak with your GP at your next appointment.

  9. Privacy

    It is the policy of Surrey Hills Medical Centre to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Privacy Act 1988 (Cth), the Australian Privacy Principals (APPs) and the Victorian Health Records Act (2001). If you have any questions regarding our privacy policy you may request a copy from reception.

  10. Communication

    To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls. Practice staff are happy to take a message, and the doctor will return your call as soon as they are available. In the case of an emergency your call will always be put through to the doctor immediately.

    Electronic communication is used only for correspondence of a non-sensitive nature with email being checked on a daily basis.

  11. Patient Feedback

    We welcome your views of the practice, particularly on how we can improve our services. Please complete our patient feedback form and place it in the suggestion box; which is located in the waiting room.

    If you have a complaint please discuss it with your Doctor or our Practice Manager. If you feel your complaint is not resolved you are entitled to register a complaint with the Health Services Commissioner.
    Health Services Commissioner
    Complaints and Information
    Telephone: 1300 582 113
    Fax No.: (61 3) 9032 3111
    E-mail: hsc@health.vic.gov.au

    or write to:

    Health Services Commissioner
    Level 26
    570 Bourke Street
    Melbourne. 3000
    Victoria, Australia

  12. Updating records

    Please inform reception staff when you next attend if your name, address, contact number or Medicare card number have changed since your last visit.